Privacy Policy — TeloHago

1. Introduction

BitForge LLC ("we", "our") operates the TeloHago mobile app. This policy explains how we collect, use, and protect your personal information when you use it.

This policy is available in Spanish and English. Both versions carry equal weight.

2. Information we collect

Your account

Name and phone number when you sign up.
Email address, if you add one.

Your business

Business name, trade, and country of origin.
The address where you live, if you add it. Used for your local weather and for your income report.
Business logo, if you upload one.
How you get paid (cash, Zelle, Venmo, Cash App) and the related handle.

Your clients — the ones you enter

First and last name, phone, and email.
Full address: street, city, state, and ZIP.
Preferred language for their messages, and any notes you write.

Your employees — if you use My crew

First and last name, phone, and email.
The language they receive their work order in.

Jobs and money

Services, prices, jobs, deposits, payments, refunds, and expenses you record.

Photos

"Before" and "after" photos of your jobs, if you upload them.

Location

Your approximate location, for the weather forecast on your outdoor jobs.
Your precise location, only at the moment you tap "I'm at the client's home" to fill in an address.

Both require your permission, and you can deny or withdraw it at any time from your phone's settings. The app works without location.

Your subscription — if you take the Pro or Crew plan

Which plan is active and until when.
The purchase identifier the store returns to us.

We never receive or store your card details: Apple or Google charges the payment, not us.

Notifications

A device identifier, to send you alerts, if you allow them.

3. How we use your information

Run the app: your clients, jobs, payments, and schedule.
Prepare the quote and payment messages that you send to your clients.
Generate your income report and your reports.
Alert you about unpaid jobs, quotes with no reply, and rain on your outdoor jobs.
Suggest a price through TeAyudo, when you ask for it (see §6).
Authenticate you and protect your account.
Meet applicable legal obligations.

4. Storage and security

Your information is stored in Supabase (PostgreSQL), encrypted in transit (HTTPS/TLS) and at rest.

Your job photos are kept in private storage. They are not reachable from the internet: to show them to you, the app generates temporary links that expire on their own. No one can see them without your account.

5. Who we share with

We do not sell your personal information. We share it only with the providers the app needs to work:

Supabase — database, authentication, and photo storage.
Expo (EAS) — app distribution and push notifications.
Anthropic — only when you use TeAyudo, and only what §6 describes.
Open-Meteo — receives approximate coordinates and returns a forecast. It carries no name, yours or your clients'.
Apple Maps — receives the job address when you tap "Navigate", to open directions.
Apple and Google — charge the payment for your subscription. We do not see or store your card details.
RevenueCat — checks with the store that your purchase is valid and tells us which plan is active. It receives an identifier for your account, not your payment method.

Messages to your clients. The app drafts the text and opens your own messaging, email, or WhatsApp app. You send it yourself, from your phone and your account: we do not send anything on your behalf, and we do not store the content of those messages outside your history in the app.

6. TeAyudo and artificial intelligence

TeAyudo suggests prices using artificial-intelligence models from Anthropic. Data is sent only when you ask for a suggestion, and only this:

The description of the service or job.
Your catalog price for that service, if you have one.
Your ZIP code or state, to adjust the price to your area.
The job photos, if you uploaded them.

Not sent: your clients' names, phones, emails, or addresses; your employees' data; or your payment history.

If a job photo shows something that identifies your client — a license plate, a sign, a face — that image travels with it. Consider that before asking for a suggestion with a photo.

7. Your clients' and employees' data

The data you record about other people — your clients and your employees — is your responsibility. TeloHago acts as a data processor on your behalf.

You are responsible for having the consent you need from those people to store their information, and for keeping it accurate and current. Your employees have no TeloHago account and never agreed to this policy: you are the one answerable for their data.

8. Notifications

With your permission, we send alerts about unpaid jobs, quotes with no reply, jobs due to repeat, and rain on your schedule. You can turn them off at any time from your phone's settings.

9. Your income report

The income report is built on your own phone from the data already in the app. It is not uploaded to any server and no one else receives it. You share it, with whoever you decide.

The report reflects only what you recorded in TeloHago.

10. Retention and deletion

We keep your information while your account is active.

You can delete your account and all your data from the app, under My business → Delete account. Deletion is permanent and immediate.

11. Your rights

You may:

Access your personal information.
Correct inaccurate data.
Export your data (CSV/PDF from the app, on the plans that include it).
Delete your account from the app or by asking us by email.

If you live in California, the CCPA/CPRA also gives you the right to know what categories of information we collect, to request deletion, and not to be discriminated against for exercising those rights. We do not sell or share your personal information for targeted advertising.

12. Children

TeloHago is not directed to anyone under 18. We do not knowingly collect information from minors.

13. Changes to this policy

We may update this policy from time to time. We will tell you about significant changes inside the app. Continuing to use TeloHago after a change means you accept it.

14. Contact

BitForge LLC Lynchburg, Virginia, USA soporte@telohago.app